If you have ANY trouble at the door, the first thing to do is tap on the Report a Problem button on the Ticket Detail screen in your Wallet. Then, provide us with a short description of your problem and we will follow up with you as soon as possible. Or call us 1-888-6TIKTIK
. Our customer service promise is to ensure you get into the event with no further problems, and we will work diligently to make this happen. Remember, our platform was designed with fans pain points in mind. So rest assured, we will be working tirelessly to ensure you get into the venue and your seats before the event starts.